| OTRS Ticket# | Jira Ticket# | OTRS Title | OTRS Queue |
|---|---|---|---|
| {{ ticket.otrs }} | {{ ticket.jira.upper() }} ({{ jira_ticket(ticket.jira.upper()) }}){% if ticket.jira1 %}, {{ ticket.jira1.upper() }} ({{ jira_ticket(ticket.jira1.upper()) }}){% endif %} | {{ ticket.title.decode("windows-1252") }} | {{ ticket.queue }} |